Plus Size Clothing

How can I track the status of my order?
How long will it take for me to receive my order?
What is the cost of shipping?
What is your return policy?
What is the status of my return?
To what address should I ship returns?
Can I return items purchased at AshleyStewart.com to an Ashley Stewart Store?
Can I exchange an item online?
Can I return a gift online?
How much will I be charged for sales tax?
Do you ship to my country?
Can I change an existing order?
Can I cancel an existing order?
Can I re-route my shipped package to another shipping address?
What if I receive an incorrect or damaged item?
What forms of payment do you accept?
When will I be billed for my order?
Can I order by phone, email or fax?
How do I change my email preferences or account information?
I put something in my shopping bag and it's gone. Why?
The item I want is sold out. Will you get more in?
I forgot my password.
How do I use a coupon?
How do I make purchases on AshleyStewart.com?
Is my personal information kept private?
Do you have a catalog?
Does Ashley Stewart have an affiliate program?
At what hours is customer service available?
What are your price matching policies?
Does the person placing the order have to be the cardholder?
Do you issue credit for tax exempt status?
  
How Can I Track The Status Of My Order?
When your order ships from our fulfillment center, you will receive an email confirmation with your tracking number. To obtain a delivery status, enter your tracking number at:
http://www.fedex.com/Tracking?cntry_code=us.

*Please Note: Your order will be shipped through the US Postal Service using Smart Post tracking technology. Your order does not ship through Fed Ex.
  
How Long Will It Take For Me To Receive My Order?
Please use the guide below to estimate delivery times. A business day is considered to be Monday through Friday, excluding holidays. 
   

   
*Please Note: Hawaii and Alaska residents please allow 9-15 business days for delivery.

** Expedited and Express orders placed after 2PM EST will be processed and shipped the next business day. For Standard Orders, our cut off time is 4PM. Any orders placed after 4PM will be processed and shipped the next business day.

We only ship within the continental US. We do not ship to hotels, P.O. boxes, military (APO or FPO), US Territories or university addresses.

Returns will be processed within 10-14 business days from the date we receive your return package at our returns facility. Kindly allow 3-5 business days for the return package back to our fulfillment center.
  
To What Address Should I Ship Returns?
Please ship returned items to:
Ashley Stewart Returns Facility
4638 East Shelby Drive
Memphis, TN 38118-7424

*Please Note: We currently can not accept returns of store-bought merchandise at our return facility. All store-bought items must be returned to an Ashley Stewart store.
  
Can I Return Items Purchased At AshleyStewart.com To An Ashley Stewart Store?
All purchases online can be returned to any of our Ashley Stewart store locations throughout the United States within 90 days of the date of purchase. Please bring the entire bottom portion of the packing slip with you to the store for an exchange or refund so we can properly credit your account or credit card.   Without the packing slip and within 90 days of the date of purchase, we will gladly accept unworn merchandise with tags attached for an exchange or merchandise credit for the lowest known selling price of the item.  A valid driver license, military ID, or non-driver state-issued ID is required for all merchandise returns in a store without a packing slip.
  
Can I Exchange An Item Online?
Yes.  To make the exchange process faster, please call us at 1-877-221-9501 and tell us you want a quick exchange. We will order and charge you for the new merchandise and send it out. While you wait for your new order, send us back the original merchandise and we will credit your account upon receipt. This way, you will get the item you want before it is sold out.  If you would like to exchange an item for a different one, please return the original item following our regular return procedure (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase. You do not have to wait for us to receive the original item before placing the new order and will not be charged for the return shipping costs. 

You can also return the item following our regular return procedure (you will be refunded your original purchase price once we receive the item) and place another order for the item you wish to purchase.
  
Can I Return A Gift Online?
If you received a gift and want to return it, please follow the regular return process. In our stores, we can either refund the credit card used to purchase the gift or issue the gift recipient a gift card to be used in one of our stores. Or, if you return to AshleyStewart.com, we will automatically refund the credit card used by the purchaser. 

*Please Note: if you do not specify a refund method, we will automatically refund the credit card used by the purchaser.
  
How Much Will I Be Charged For Sales Tax?
Sales tax is applied to your AshleyStewart.com order in accordance with individual state and local regulations. Appropriate tax charges will appear on the "Review Order" page during checkout.
 
Do You Ship To My Country?
Currently, we are only accepting orders for those residents of the United States, including Hawaii and Alaska. We apologize for any inconvenience this may cause and want you to know that we are working hard to set up international shipping for the near future.
  
Can I Change An Existing Order?
We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been placed. We apologize for any inconvenience that this may cause.
  
Can I Cancel An Existing Order?
An order can be cancelled if it is in "Pending" status. Orders that are "Submitted" or "Shipped" cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at 1-877-221-9501.

Click here to check your order status.

  
Can I Re-Route My Shipped Package To Another Shipping Address?
For security purposes, we are unable to redirect a shipped package to a secondary shipping address. We apologize for any inconvenience that this may cause. If our shipper is unable to deliver the package to the address that you provided, the parcel will be returned to our warehouse and processed as a return.
 
What If I Receive An Incorrect Or Damaged Item?
In the unlikely event that you receive an incorrect or damaged item, please call Customer Service at 1-877-221-9501 for assistance.
  
What Forms Of Payment Do You Accept?
Ashley Stewart is proud to accept American Express, MasterCard, Visa, and the Ashley Stewart credit card. Don't have the Ashley Stewart card? To apply, or learn about the many benefits click here.

We do not accept cash, checks or cash-on-delivery (C.O.D.).
  
When Will I Be Billed For My Order?
You will be billed for your order after the order ships from our fulfillment center.
  
Can I Order By Phone, Email or Fax?
We have a team of fashion-forward representatives ready to take your order by phone. To protect your security, we do not accept orders via email or by fax. To place an order now, call Customer Service at 1-877-221-9501.
 
How Do I Change My Email Preferences Or Account Information?

1. Log in to your account by clicking on the "My Account" located in the top navigation bar.
2. Enter your email address and password.
3. Click on the "Sign In" button.
4. You will now be logged into your account.
5. Click on the section you wish to edit.
6. Update your new information.
7. Click on the "Save" button. 

  
I Put Something In My Shopping Bag And It's Gone. Why?
If you choose to leave the site or if your shopping session times out, your shopping bag will retain your selections for one-hour. After an hour, merchandise is placed back onto our virtual shelves so other customers have the opportunity to make a purchase. It's just like a shopping cart in a store; if you left a retail store to have lunch, and then returned later in the day, it is likely that the items in your cart will have been placed back on the shelves for other customers to purchase. Because Ashley Stewart sells items of limited quantities, we urge you to purchase the items you are interested in when you see them.
  
The Item I Want Is Sold Out. Will You Get More In?
Generally, once a product is sold out, it is likely that we will receive another shipment. However, some products that we carry may only be available to us in limited sizes and quantities. Everyday we load new merchandise, so we suggest that you check the site regularly for your must-have item.
  
I Forgot My Password.
If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:
   

1. Click on "My Account" located in the top navigation bar.
2. Directly under the password field is a link that says "Forgot your password?"
3. You will be taken to the forgotten password screen, where you will be prompted to enter in your email address.
4. Type your email address and click the "Submit" button.
5. We will send an email with a temporary password. For security purposes, your original password will be reset by our system.
6. Go back to the homepage and continue to shop.

   
When you're ready to proceed to check out, enter your email address and your new temporary password. You can change your temporary password by clicking on "Edit" under "My Account."

*Please Note: Your password is case-sensitive. 
  
How Do I Use A Coupon?

1. At any time during the checkout process, you may enter your coupon code in the bottom left corner of the shopping basket in the box that says, "Enter Coupon."
2. After you enter the coupon code, click the "Apply" button and it will be applied to your order.
3. Continue with the checkout process as normal. 

  
How Do I Make Purchases On AshleyStewart.com?
Ashley Stewart uses a simple and secure checkout process for quick, easy purchasing. If you already have an Ashley Stewart account, go to "My Account" to enter your email address and password. Click Sign In. If you do not have an Ashley Stewart account and you are ready to checkout, click on your shopping bag, then on check out. You will be given the option to create an Ashley Stewart account, which will allow you to view your order status, edit email preferences, and much more.
  
Is My Personal Information Kept Private?
Ashley Stewart is committed to respecting the privacy rights of our customers and all visitors to our web site. We take this matter very seriously, and have instituted many policies and procedures to insure that none of your privacy rights as stated herein are ever violated. We have taken many measures to safeguard and protect your privacy, while providing you with a unique and rewarding online shopping experience.

We consider the information you choose to share with us personal and confidential. We may use information about the kinds of products you buy from Ashley Stewart to make other marketing offers to you, unless you tell us not to. Except as provided above, as required by law, or in the event of a merger, consolidation, or sale of all or substantially all of Ashley Stewart's assets, we will not sell or otherwise share any of your purchase information with any third party without your permission. Please read the complete Ashley Stewart Privacy Policy. 
  
Do You Have A Catalog?
Ashley Stewart does not have traditional paper catalogs - the shopping experience at Ashley Stewart is exclusively online and in-store.
 
Does Ashley Stewart Have An Affiliate Program?
For information regarding Ashley Stewart's affiliate and partnership opportunities, please email website@ashleystewart.com.
  
At What Hours Is Customer Service Available?
Ashley Stewart representatives are available by phone Monday through Saturday from 10 am to 7 pm EST. Please visit our "Contact Us" page for more information.
   
What Are Your Price Matching Policies?
Sale Items: If an order that you placed today contains an item that goes on sale within the next 14 days, we will honor that sale price and issue a credit for the difference.

Pricing Errors: If an item is listed at the incorrect price, Ashley Stewart will honor the published price.
  
Does The Person Placing The Order Have To Be The Cardholder?
Yes, for legal reasons, the person making any order, exchange or return must be the cardholder.
  
Do You Issue Credit For Tax Exempt Status?
Yes. Please fax your tax exempt certificate to:

ATTN: Ashley Stewart Claims
972-516-1229

Once we receive the certificate, we will issue a credit back to your card. Tax will always be charged, and will be credited upon verification.