When you shop at AshleyStewart.com, we will collect the information necessary to complete your order, such as your name, e-mail address, shipping address, payment information (including credit card number and/or debit card number) and billing address. You may also choose to provide us with your gender and birth date. If you create an Account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your Address Book, in order to make future shopping experiences faster and more convenient. You may change or delete certain of the saved information. Simply go to My Account, and log in with your email address and password. You may edit or delete certain personal information if you wish. However, not all personal information may be deleted by you. For example, you may not be able to immediately delete your credit or debit card account number and related information used for specific purchases, since we must retain some of this information in order to, among other things: ship the merchandise to you, process charges against your financial account(s), and track the financial account processing information to reverse charges in accordance with any applicable return policy.
If you apply online for an Ashley Stewart credit card, you will be providing your personal information directly to the issuing bank for the Ashley Stewart credit card. However, your name, address, phone number, birth date and credit card account number, as well as any additional information necessary for us to provide you with the bonuses and benefits of an Ashley Stewart credit card, may be provided to us by the card issuer.
We gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (i.e., time to connect to the Website, time to download pages, etc.). This information allows us to see which areas of our Website are most visited and helps us better understand our visitors' experiences at AshleyStewart.com. This helps us improve the quality of the Website by recognizing and delivering more of the features, areas and services our visitors prefer. In this process of gathering information, we may collect personally identifiable and non-personally identifiable information (for example, domain type, browser type and version, service provider and IP address, referring/exit pages, operating system, date/time stamp, and click-stream data). We may also create and use electronic records to compile statistics about how our visitors collectively interact with our website.
The tags on our Website may be used to collect information about your visit, including the pages you view, the features you use, the links you click, and other actions you take in connection with our Website. This information may include your computer's internet protocol (IP) address, your browser type, your operating system, date and time information, and other technical information about your computer. We may also track certain information about the identity of other websites that you visit.
We collect information at AshleyStewart.com to allow you to purchase merchandise from us, to improve your online viewing, and to improve your shopping experiences at AshleyStewart.com and at Ashley Stewart stores. The information we collect online is also used to deliver services and information about our products to you. The information we receive from the issuer of the Ashley Stewart credit card is used by us to deliver information about our products to you and to provide you with the bonuses and benefits of an Ashley Stewart credit card, such as contacting you about upcoming in-store promotions and sending you a mailing during your birthday month. We also use the information collected for purposes such as analyzing trends; providing support and responding to questions from customers and Website visitors; improving our Website, products or services; learning about customers' needs; contacting consumers for research, informational and marketing purposes; tracking traffic patterns and site usage; enabling online ordering and providing customer service with respect to such orders; and as further provided below with respect to orders. From time to time, we may also use the purchases you make to customize our product recommendations.
If you do not wish to receive e-mails about special offers, new fashion trends, contests and other promotions from AshleyStewart.com, click the unsubscribe link at the bottom of our emails, or modify your account settings by going to the “Welcome Login” link at the top of our website, log-in to your account and then change your settings to indicate that you do not want to receive emails and other promotional materials.
Ashley Stewart collects various types of personal information about you during the course of your relationship with Ashley Stewart as a customer. Under California law, if you are a resident of California, you may make a written request to Ashley Stewart about how we have shared your information with third parties for their direct marketing purposes. In response to your written request, Ashley Stewart is allowed to provide you with a notice describing the cost-free means to opt-out of our sharing your information with third parties with whom we do not share the same brand name, if the third party will use such information for its direct marketing purposes.
If you would like to exercise your rights under California law, please send your written request to the e-mail address or postal address below. Please include your postal address in your request. Within thirty (30) days of receiving your written request, Ashley Stewart will provide you with a Third Party Direct Marketing Opt-Out Form so you may request that your personal information not be disclosed to third parties for their direct marketing purposes.
150 Meadowlands Parkway Suite 403
Secaucus, NJ 07094
Attn: Customer Service Department
If you are visiting the Website from a location outside of the U.S., your connection will be through and to servers located in the U.S. All information you receive from the Website will be created on servers located in the U.S., and all information you provide will be maintained on Web servers and systems located within the U.S.
We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please go to My Account, and log in with your email address and password, or call us toll free at 1-844-3ASHLEY or 605-271-6130 Monday through Friday, 9 AM – 9 PM and Saturday 10 AM – 4 PM EST.
For your convenience, the Website may contain links to other websites. Ashley Stewart is not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that Ashley Stewart endorses or has any affiliation with the links.
Ashley Stewart believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at AshleyStewart.com to protect the information we have collected at the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.
We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information, and to protect you against the criminal misuse of that information.
We use data encryption technology when transferring and receiving your personal information. For example, in your transactions submitted by you through the Website, a solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software.
If you have any questions or need help with your account, you may contact us by either sending us an email by clicking here, or you may call Customer Service toll-free (from US) on 844-327-4539 (M-F: 9 am - 9 pm EST and Saturdays 10am-4pm EST) or internationally by dialing 605-271-6130