Returns & Exchanges

New! Start your online return below and follow a few easy steps to print your return label or generate a code (no printer needed)

We will gladly accept returns on eligible items within 30 days from your order ship date.
You can return most items purchased on to one of our retail store or to our warehouse.

Click below to get started

Returns Policy

We want you to love your Ashley Stewart purchase, but understand you may need to return it.
You may return eligible items within 30 days of your in-store purchase or your online order ship date.
All items must be returned in new and unused condition, with tags attached in the original packaging.

Items purchased in or picked up in a store must be returned to an Ashley Stewart store.
Items marked as "Online Exclusive" or purchased with a digital wallet (PayPal, Klarna, etc.) must be returned to our warehouse.
Online Exclusives include items sized 28 and up and bra cups C, F, G, & H.

Items not eligible for returns or exchanges:

  • Items marked as "Final Sale" usually with “.49” and “.98” price ending
  • Items that have been worn or used

All refunds will be issued to the original form of payment.
If an order level coupon or discount was applied, the value will be pro-rated across all qualifying items and deducted from the refund.

Returns by Mail

You may ship your eligible items back by using our prepaid label or printerless code within 30 days of your order ship date.
Your Order Ship date can be located on your Shipping Confirmation email.
Please include the invoice included in your original shipment.

Returns will be processed within 14 business days from the day we receive your return package and you will receive an email confirmation when complete.

When using our prepaid label or printerless code $10 will be deducted from your return total.

You will also have the option to select the carrier of your choice once you start your return. Returns will be shipped to:
Ashley Stewart Warehouse c/o Radial
200 Richards Run Road
Burlington, NJ 08016 USA

Returning to a Store

Ashley Stewart stores will gladly accept returns of eligible items purchased on or in a store. Items must comply with our standard return policy and be accompanied with a copy of the receipt or invoice. Returns made with a Gift Card as the payment will be eligible for a merchandise exchange for the same or greater value.

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