Last updated: October 8, 2026

Orders

How do I place an order?

Add items to your bag and check out on AshleyStewart.com. You'll get an order confirmation email when your order is placed.

When will my order ship?

Most orders placed Monday through Friday before 2 p.m. Eastern Time ship within 2 business days. Flash sales and holidays can add 1 to 2 business days. See our Shipping Policy for delivery times and rates.

Can I change or cancel my order?

We can't edit an order once it's placed, but you can cancel the whole order within 30 minutes of placing it by calling Customer Care at 844-327-4539. Phone cancellations are available during Customer Care hours (Monday–Friday 9 a.m.–9 p.m. ET, Saturday 10 a.m.–6 p.m. ET); orders placed when we're closed can't be cancelled. You can always return an order you no longer want under our Return Policy.

An item I want is out of stock. Will it be restocked?

Most items aren't restocked so we can make room for new styles. Check back on AshleyStewart.com for availability.

Do you adjust prices or match prices?

We don't adjust prices after you buy or match prices from our stores or other websites. Some promotions are online only. If an item you bought goes on sale later, you can return it if it's eligible under our Return Policy and buy it again at the sale price.

How do I find my size?

See our Size Guide for size charts by category. For bras, see the Bra Fit Guide. Online Exclusive sizes include sizes 28 and up and bra cups C, F, G and H.

Payment

What forms of payment do you accept online?

We accept the Ashley Stewart Credit Card, Visa, Mastercard, Discover, American Express, Apple Pay, Google Pay, Shop Pay, Amazon Pay, PayPal, Afterpay, Zip, Klarna and Ashley Stewart gift cards.

When will I be charged?

Your payment method is charged when you place your order, including store pickup orders and e-gift cards.

My card was declined, but I see a charge. What happened?

If your card was declined at checkout, no order was placed. You may see a temporary hold from your bank, which it removes based on its own policies, usually within a few business days. If you see an "AVS mismatch" message, the billing address you entered doesn't match the one your card issuer has on file; update it and try again, then re-enter any promo codes. You can also try another payment method or call us at 844-327-4539.

How do I apply for an Ashley Stewart Credit Card?

Apply online, in any Ashley Stewart store, or by calling 1-800-376-0581. The Ashley Stewart Credit Card is issued by Comenity Bank. For questions about your card account or payments, call 1-800-376-0581 (TDD/TTY 1-800-695-1788).

Gift Cards

Where can I buy a gift card?

Physical gift cards are sold only in our stores, and e-gift cards are sold only on AshleyStewart.com. E-gift cards come in amounts from $10 to $300 and are delivered by email.

Where can I use a gift card?

Both physical and e-gift cards can be used in our stores and on AshleyStewart.com. You can use one gift card per transaction. E-gift cards can't be converted to physical cards.

What are the gift card terms?

The Ashley Stewart Credit Card and PayPal can't be used to buy gift cards, and you can buy up to two gift cards per transaction. Treat gift cards like cash: we can't replace a card that is lost, stolen or used without your permission. Gift cards can only be used for merchandise sold by Ashley Stewart.

Gift cards do not expire and have no fees. They can't be redeemed for cash unless the law requires it; for example, in some states, including California, small remaining balances can be redeemed for cash on request. Gift card purchases are final.

Gift cards are issued by Butterfly Giftcard Inc. ("Butterfly"), which is the sole legal obligor to the cardholder. By accepting or using a gift card, you agree to these terms, which Butterfly may change from time to time; changes won't add fees or expiration dates to cards already issued. The laws of the Commonwealth of Virginia govern these terms, without regard to conflict-of-law principles, except where your state's law requires otherwise. Physical gift card terms are also printed on the back of the card.

How do I check my balance? Can I reload a card?

You can check your balance in any Ashley Stewart store. Any remaining balance stays on the card for next time. If your order costs more than your balance, you can pay the rest with another payment method. We can't add value to a gift card that has already been activated.

I lost my e-gift card or entered the wrong email address.

If you bought the card, check your email for the purchase confirmation. The person who sent you a card may also have a record of it. Please enter recipient email addresses carefully and check the box to receive a copy of the e-gift card; we can't be responsible for cards that don't arrive because the email address was entered incorrectly. For help, email customerfeedback@ashleystewart.com.

Can I buy an e-gift card with other items in the same order?

Yes. Your e-gift card and the rest of your order are charged when you place your order.

What happens if I return something I paid for with a gift card?

Purchases paid with a gift card are refunded to a gift card, online and in store. Keep your gift card until you've received your order and used the balance.

Afterpay, Zip & Klarna

How do Afterpay, Zip and Klarna work?

These providers let you buy now and pay over time, subject to their eligibility rules and approval. Choose one at checkout and follow the steps to sign in or register. Each provider sets its own payment schedule, fees and credit terms. See their current terms: Afterpay, Zip and Klarna.

Are there any limits?

They can't be used to buy gift cards, minimum and maximum order amounts may apply, and they aren't available to customers with international billing or shipping addresses or phone numbers.

How do I return something I bought with Afterpay, Zip or Klarna?

Orders paid with Klarna or Zip must be returned by mail. Afterpay orders can be returned by mail or in a store. When we process your return, the provider adjusts your payment plan. See our Return Policy.

Who do I contact about my payment plan?

Contact the provider directly: Afterpay help, Zip help or Klarna help.

Shipping & Tracking

How much is shipping and how long does it take?

Economy shipping to the 48 contiguous states and Washington, DC is $9.95 and arrives in 3–7 business days after your order ships. Standard and Express are also available. We ship to Alaska, Hawaii, Puerto Rico, Guam and military addresses too. Current shipping promotions are shown on our Promotions page. See our Shipping Policy for all options, rates and delivery times.

How do I track my order?

Your Shipping Confirmation email includes a tracking number when the carrier provides one. You can also use our Track Order page. If you didn't get a confirmation or your order is late, check your spam folder, then email customerfeedback@ashleystewart.com.

Do you ship to P.O. Boxes and military addresses?

Yes, within U.S. Postal Service capabilities. See our Shipping Policy for how to enter APO/FPO/DPO addresses.

My package is lost or marked delivered but missing.

See "Lost, missing or damaged packages" in our Shipping Policy for what to do and how we can help.

Returns

What's your return policy?

You can return eligible items within 30 days of your in-store purchase or your online order's ship date. Returns are free in store. Mail returns cost $10, deducted from your refund when you use our prepaid label or printerless code. Final sale items are marked on the product page and in your cart. Online Exclusive items (sizes 28 and up and bra cups C, F, G and H), Home items, shoes, and orders paid with PayPal, Klarna or Zip must be returned by mail. See our full Return Policy.

Start a Return · Find a Store

What if my item arrives damaged or isn't what I ordered?

Contact Customer Care at 844-327-4539 or customerfeedback@ashleystewart.com as soon as possible. We'll arrange a free return and send a replacement (if available) or a refund, including original shipping. This applies to final sale items too.

Buy Online, Pick Up In Store

How does store pickup work?

Choose store pickup at checkout. When your order is ready, we'll contact you. See our Buy Online, Pick Up In-Store page for details.

Can I cancel a pickup order?

Contact Customer Care at 844-327-4539 before the store prepares your order. After that, return the items at the store under our Return Policy.

Can someone else pick up my order?

Yes. When we contact you about pickup, tell us who will pick it up. They'll need to show a photo ID and your order confirmation email.

What if something is missing from my pickup order?

Let the store associate know. We'll find a replacement item or refund the missing item.

International

Which countries do you ship to?

We ship to the Bahamas, Barbados, Bermuda, Canada, Jamaica, Mexico, and Trinidad and Tobago. Choose your country at checkout.

What about shipping fees, duties and taxes?

Shipping, duties and taxes are calculated and charged at checkout, so in most cases you won't owe anything on delivery. We can't deliver to international P.O. Boxes.

Can I return an international order?

No. All international sales are final and not eligible for return or exchange. Please review your order carefully before you complete your purchase. If your order arrives damaged or defective, or isn't what you ordered, contact Customer Care; see "Damaged, defective or wrong items" in our Return Policy.

Account & Email

How do I sign in?

Select the account icon at the top of the page and enter your email address. We'll email you a one-time code to sign in, so there's no password to remember. If you had an account on our previous website, sign in with the same email address. Orders from our previous website may not appear in your account; call 844-327-4539 for help with them.

How do I update my account or email preferences?

Sign in to update your profile and addresses. To stop marketing emails, click "Unsubscribe" at the bottom of any of our emails. You'll still receive order emails.

I'm not getting your emails, birthday offer or Diva Dollars.

If you're not on our email list yet, sign up here. Check your spam folder and add our emails to your contacts. If you unsubscribed from marketing emails, we can't send these offers.

How do I delete my account?

See our Account Deletion page.

Text Messages

What is the Ashley Stewart text program?

When you sign up, you agree to receive recurring automated marketing text messages from Ashley Stewart, such as offers, new arrivals and cart reminders, at the mobile number you provided. Consent isn't a condition of any purchase. Message frequency varies. Message and data rates may apply. Reply HELP for help or STOP to cancel. Program terms are provided when you sign up. See our Privacy Policy.

How do I stop text messages?

Reply STOP to 28789 at any time. You can also tell us in your own words, such as "cancel," "end," "quit," "unsubscribe" or "stop texting me," or call Customer Care at 844-327-4539. You'll get one message confirming you're unsubscribed. Opting out stops all Ashley Stewart marketing texts.

When do you send texts?

We send marketing texts only during the hours allowed where you live, and never before 8 a.m. or after 8 p.m. your local time (based on your area code).

Do I have to share my birthday, name or email?

No. If you choose to, you'll get extras like birthday savings. After you opt in, text your birth month to 28789 (for example "1," "JAN" or "JANUARY").

I signed up but didn't get a coupon code.

Sign-up offers are limited to one per person and phone number for each campaign. If you got a message saying you're already signed up, you aren't eligible for another sign-up discount. For help, reply HELP or call 844-327-4539.

Privacy & Accessibility

Is my information secure?

Our whole site uses encryption, and checkout is processed by Shopify, a PCI DSS Level 1 certified payment platform; we don't store full card numbers. If unauthorized charges result from shopping on our site and your card issuer holds you responsible for any part of them, tell us within 60 days of your statement and we'll reimburse that amount (most card issuers already give zero-liability protection). See our Privacy Policy to learn how we handle your information.

How do I make a privacy request?

See our Privacy Policy for your choices and how to contact us about your personal information.

I need help using the site because of a disability.

Call Customer Care at 844-327-4539 (Monday–Friday 9 a.m.–9 p.m. ET, Saturday 10 a.m.–6 p.m. ET) or email customerfeedback@ashleystewart.com, and we'll help you find products and place your order.

More Questions

California Proposition 65

California's Proposition 65 entitles California consumers to warnings for products that contain chemicals known to the State of California to cause cancer and birth defects or other reproductive harm, above certain levels. The general Proposition 65 notice is: WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Do not put in mouth or chew and keep items away from children. For more information, visit www.P65Warnings.ca.gov.

How do I apply for a job?

Visit our Careers page.

How can I be featured or become a model?

Tag your photos with #AshleyStewart or @byashleystewart for a chance to be featured on our social media. We'll ask your permission before reposting. Any model contests are announced on our Facebook page with their official rules.

How do I report suspicious, illegal or unethical activity?

Call our confidential Silent Witness Hotline toll-free at (800) 338-2327.

Still have a question?

Call Customer Care at 844-327-4539 or email customerfeedback@ashleystewart.com. See our Contact Us page for hours.