Refund policy

Last updated: October 8, 2026

Free returns in store. Mail returns: $10 prepaid-label fee, deducted from your refund.

You can return eligible items within 30 days in any Ashley Stewart store or by mail. See "Return window" below for exact dates.

START MY RETURN

Return window

You may return eligible items within 30 days of your in-store purchase date or your online order's ship date. Your ship date is in your Shipping Confirmation email. For mail returns, start your return online and drop your package off with the carrier by the 30th day (Eastern Time).

Condition of items

Items must be new and unused, with tags attached and in their original packaging. Dresses come with a special "Do Not Remove" tag. Please leave it on until you are sure you are keeping the dress; dresses without it can't be returned.

Final sale items

These items are final sale and can't be returned or exchanged:

  • Items marked "Final Sale" on the product page and in your cart (these prices usually end in .49 or .98)
  • All fragrances
  • Halloween costumes and stockings
  • Wedding dresses (wedding dresses ordered before October 8, 2026 may be returned within 15 days of the ship date, unworn with tags attached)
  • All items from Ornamentally You, Dreamgirl, MKF Handbags and InstantFigure Swimwear
  • Items that have been worn or used
  • Dresses without the "Do Not Remove" tag attached
  • International orders (all international sales are final and not eligible for return or exchange)

Final sale rules don't affect your rights if an item arrives damaged or defective or isn't what you ordered. See "Damaged, defective or wrong items" below.

Where to return

  • Items bought in a store, or picked up in a store, must be returned to an Ashley Stewart store.
  • Online Exclusive items (sizes 28 and up and bra cups C, F, G and H), Home items and shoes must be returned by mail. We don't accept Home items in stores.
  • Orders paid with PayPal, Klarna or Zip must be returned by mail.
  • Most other online purchases can be returned in a store or by mail.

Returning by mail

Start your return online to get a prepaid label or a printerless QR code to use at a drop-off location. $10 is deducted from your refund when you use our prepaid label or printerless code. Please include a copy of your order confirmation in the package.

Returning to a store

Ashley Stewart stores accept eligible items bought in a store or on AshleyStewart.com. Please bring your receipt or a copy of your order confirmation email; we can't process a return or exchange without it.

Refunds

  • We process mail returns within 14 business days of receiving them and email you when your refund is issued. Your bank or card issuer may take a few more days to show it.
  • Refunds go to your original form of payment. For Afterpay, Klarna or Zip purchases, your payment plan is adjusted by the provider.
  • Purchases paid with a gift card are refunded to a gift card, online and in store.
  • Original shipping charges aren't refunded, except as described below for damaged, defective or wrong items or where the law requires.
  • If an order-level coupon or discount was used, its value is spread across the eligible items and the share for the returned item is deducted from your refund.
  • SavedBy package protection is optional and its price is shown before you order. It is non-refundable.

Exchanges

We don't exchange items by mail. To get a different size or color, return the item and place a new order, or exchange eligible items in any Ashley Stewart store with your receipt or order confirmation (items that must be returned by mail can't be exchanged in store).

Damaged, defective or wrong items

If an item arrives damaged or defective, or isn't what you ordered, contact Customer Care at 844-327-4539 or customerfeedback@ashleystewart.com as soon as possible. We'll arrange a free return and send a replacement (if available) or refund the item and its original shipping charges. This applies to final sale items too, and nothing in this policy limits your rights under the law.

Returns we may decline

We may decline returns of items that show signs of wear, are in poor condition or are missing tags. We may also limit returns when we see excessive returns or suspected abuse of this policy, with or without a receipt.

Questions?

Call Customer Care at 844-327-4539 or email customerfeedback@ashleystewart.com. You can also find a store.