Shipping policy

Last updated: October 8, 2026

Order processing

Most orders placed Monday through Friday before 2 p.m. Eastern Time ship within 2 business days. Orders placed after 2 p.m., on weekends or on holidays start processing the next business day. During flash sales and peak holiday periods, processing may take 1 to 2 extra business days. Delivery times below start once your order ships, and your Shipping Confirmation email confirms the ship date.

Shipping options and rates

We ship with UPS, FedEx, the U.S. Postal Service or similar carriers. Rates are flat per order and don't depend on how much you buy. You'll see every available option and its price at checkout before you place your order.

From time to time we offer free or discounted shipping promotions. When one is running, its terms, eligible destinations and end date are shown on our Promotions page and the discount is applied at checkout.

Destination	Service	Delivery after your order ships	Rate
48 contiguous states and Washington, DC	Economy	3–7 business days	$9.95
48 contiguous states and Washington, DC	Standard (signature required)	2–4 business days	$12.95
48 contiguous states and Washington, DC	Express	1–3 business days	$28.00
Alaska, Hawaii, Puerto Rico and Guam	Standard	Usually 8–10 business days	$19.95
APO/FPO/DPO military addresses	Standard	Usually 7–21 business days	$14.95

Carriers deliver Monday through Saturday, excluding holidays; Saturday delivery depends on your location. Only the Standard service shown above is available to Alaska, Hawaii, Puerto Rico, Guam and military addresses. We don't currently ship to the U.S. Virgin Islands or other U.S. territories not listed above.

P.O. Boxes and military addresses

We ship to P.O. Boxes and APO/FPO/DPO addresses within U.S. Postal Service capabilities. For military addresses, select "United States" as the country, enter APO, FPO or DPO as the city, and choose AA (Armed Forces Americas), AE (Armed Forces Europe, Middle East, Africa and Canada) or AP (Armed Forces Pacific) as the state.

Tracking your order

Your Shipping Confirmation email includes your tracking number when the carrier provides one. You can also check your order on our Track Order page. If you didn't receive a confirmation, check your spam or junk folder, or contact us at customerfeedback@ashleystewart.com. For some deliveries we may need to confirm your identity; if so, we'll contact you.

Shipping delays

If we can't ship your order within the time stated above, we'll email you before that date with a new ship date and the option to cancel for a full refund. If the new date is within 30 days of the original and you don't cancel, we'll ship by the new date. If the delay is longer than that, or we can't give a new date, we'll cancel and refund your order unless you tell us you'd like to wait. If you agree to wait, you can still cancel any time before your order ships. Refunds go to your original payment method within 7 business days; card refunds can take one billing cycle to show.

Lost, missing or damaged packages

Lost in transit. If tracking hasn't shown your package as delivered within 7 days after the estimated delivery date, contact us. We'll open a claim with the carrier and send a replacement or a refund.

Marked delivered but missing. Check around your home, with neighbors and with your local carrier office, then contact us within 7 days of the delivery date. We'll help you file a claim with the carrier. If you added SavedBy package protection at checkout, you can also file a claim with SavedBy.

Damaged on arrival. See "Damaged, defective or wrong items" in our Return Policy.

Package protection

SavedBy package protection is optional and its price is shown before you place your order. It is non-refundable once your order ships. If your order is cancelled before it ships, we'll refund it with the rest of your order.

International shipping

We ship to the Bahamas, Barbados, Bermuda, Canada, Jamaica, Mexico, and Trinidad and Tobago. Shipping, duties and taxes are calculated and charged at checkout, so in most cases you won't owe anything on delivery. International orders follow the same processing times as U.S. orders; delivery time depends on your country. We can't deliver to international P.O. Boxes. For international returns, see our Return Policy.

Questions?

Call Customer Care at 844-327-4539 or email customerfeedback@ashleystewart.com.