Shipping policy

1. When will my order be processed?
Most orders placed Monday through Saturday before 2 p.m. (ET) will be processed within two business days. Flash Sale orders may require additional days for processing. Holidays and weekends may impact delivery times.


2. How will my order be shipped? What are the rates for domestic shipping?
Orders are shipped via United Parcel Service (UPS), FedEx, or a similar carrier. Orders shipping domestically generally use a flat rate regardless of the amount of merchandise you purchase and will not vary based on distance, only by the speed of service. Economy, Express, and Expedited Shipping: Delivered Monday through Saturday excluding holidays . Saturday delivery may vary by location and carrier availability. Orders shipped outside of the continental United States may require extra transit time. Domestic shipping rates to physical addresses and PO Boxes provided by the U.S. Postal Service are determined based on the table below. Rates for packages sent to APO/FPO addresses are determined by the address and package weight elements.

Service Level (48 Mainland States) Flat Rate*
Economy delivery in 3-7 business days, Mon–Sat, once your order ships. $9.95
Standard delivery in 2-4 business days, Mon–Sat, once your order ships. This shipping method requires a signature. $12.95
Express delivery in 1-3 business days, Mon–Sat, once your order ships. $28.00
Service Level (Alaska, Hawaii & Puerto Rico). Flat Rate*
Economy delivery typically within 8-10 days business days, once your order ships. Excluding holidays.  Flash Sales may require an additional 1 - 2 days. $19.95
Expedited Delivery is not available at this time. N/A
Service Level (APO/FPO/DPO & Other US Territories – Guam, Puerto Rico, USVI, etc.)  
Economy delivery typically within 8-10 business days, once your order ships. excluding holidays. Flash Sales may require an additional 1 - 2 days. $14.95
Expedited Delivery is not available at this time. N/A


* Flat rate pricing applies for packages up to 50 lbs. and with dimensions less than 130 inches. Shipping for large packages will be calculated separately based on weight, size, and delivery location.
** Express Shipping typically arrives within two to three business days (i.e., if submitted on Saturday or Sunday, the order will ship on Monday and arrive by Wednesday). Flash Sale orders may require additional days for processing due to order volume at our warehouse.


3. Can I track the status of my order?
Order tracking varies based on the shipping carrier and destination. If your order is being shipped to an address within the United States, your shipping confirmation email will include a tracking number. To check the status of your order, visit our tracking page here. If you didn’t receive an order confirmation email, shipping confirmation, or haven’t received your order by the expected delivery date, please check your Spam or Junk Mail folder or please send us an email at customerfeedback@ashleystewart.comfor assistance. We may require proof of identity for delivery in certain circumstances. If additional proof of identity is required, we will contact you. Carriers for international orders do not currently provide tracking numbers. However, you will receive an estimated delivery time in your shipping confirmation email. Please Note: Customer service representatives are not able to trace international shipments until the expected delivery window has been exceeded.


4. Do you ship to military addresses or P.O. Boxes?
We ship to PO Boxes and military addresses (APO/FPO/DPO) within U.S. Postal Service capabilities. We do not currently offer priority or express shipping for these shipments. Please Note: The average delivery time for military deliveries is 7 to 21 business days, depending on the selected shipping method. For international military shipments, select "United States" as your country, enter APO or FPO as your city and select AP - Armed Forces Pacific, AA - Armed Forces Americas (except Canada), or AE - Africa, Canada, Europe, Middle East as your state from the drop-down menu.