How can I place an order?
Ashley Stewart uses a simple and secure checkout process for quick, easy purchasing. Just click on your shopping bag, follow the steps, and put in the information needed for the check out process. To speed the process up sign in to your Ashley Stewart account. If you already have an Ashley Stewart account, go to "My Account" to enter your email address and password. Click Sign In. If you do not have an Ashley Stewart account and you are ready to checkout, click on your shopping bag. Here you will be given the option to create an Ashley Stewart account, which will allow you to view your order status, edit email preferences, and much more.
We also have a team of personal shoppers ready to take your order by phone. To protect your security, we do not accept orders via email. To place an order now, call Customer Service at 866-284-0424 or 717-522-4389.
How can I track the status of my order?
When your order ships from our fulfillment center, you will receive an email confirmation with your tracking details. For further information please contact one of our personal shoppers at 866-284-0424 or 717-522-4389.
When will my order be processed? When will I receive my order?
All orders placed Monday - Friday before 2pm EST will be processed and shipped the same business day, provided that all authorization criteria has been met. All orders placed Monday – Friday after 2pm EST will be shipped the following business day.
WE DO NOT SHIP OR DELIVER ON WEEKENDS OR HOLIDAYS.
For your protection, we may require proof of identity in the event of the following:
- Different billing & shipping addresses entered
- Past history of fraud or chargeback has been assigned
- Unable to verify billing address information (i.e. non US credit cards)
This may delay the processing of your order. If additional proof of identity is required, we will contact you based on the information provided on your order. Reasons for requesting proof of identity are subject to change at any time.
What is your return policy?
Easy Return Policy
Please note that Web Exclusive Items must be returned to our online store distribution center at: Ashley Stewart Warehouse, 100 Metro Way, Secaucus, NJ 07094 USA. These items are available exclusively online, and cannot be returned to an Ashley Stewart store location. Returns will be processed within 14 business days from the date we receive your return package at our returns facility.
Items that have been purchased from AshleyStewart.com can be returned using the instructions below. Items purchased in stores cannot be returned to AshleyStewart.com and can be returned to any Ashley Stewart store. Ashley Stewart retail stores can accept returns purchased online, with the exception of Web Exclusive Items (see above). If you wish to return an online purchase to a store please bring with you a copy of your invoice in order to receive the correct refund. If you do not provide a copy of your invoice the store will only issue a store credit with the lowest known selling price of the item.
Purchases of Lavish by Ashley Stewart are final sale and cannot be returned to AshleyStewart.com.
Your satisfaction is guaranteed. If you are not satisfied with your purchase for any reason, you may return it for a refund of the purchase price, not including shipping fees or taxes. Customers are responsible for all outbound and return shipping costs. Exceptions will be made for defective items only. In the event the return is made due to defective merchandise, or a wrong item has been shipped, Ashley Stewart/eFashion Solutions will reimburse the customer for the cost of shipping the merchandise back in the form of a check. In order to receive a reimbursement for the shipping fees back to AshleyStewart.com, customers MUST ship the merchandise back either standard mail or UPS GROUND. If any other methods are used (Next day, 2nd day, 3 day, etc) shipping costs will not be reimbursed even in the event of damaged or wrong shipped merchandise.
Spanx product, whether online or in-stores is excluded from our general return policy. Any Spanx product returned to us will be discarded and NO refunds or exchanges will be issued, regardless of condition or packaging. No exceptions.
PLEASE NOTE: For International orders Ashley Stewart does not reimburse for Customs/Duties/Tariffs paid.
* All returns must be received within 30 calendar days from date of purchase to receive a refund
* All returns MUST be in new and unused condition in original packaging with tags attached
* Invoice # and Billing Name must appear on the Return/Exchange Form
Check Your Email: We will send you an email once your return has been processed and the proper account is credited. You should expect the credit in your account 10-14 days after we have received your return.
If you no longer have a copy of your invoice or Return/Exchange Form and wish to obtain one, please click here to print or request one by emailing: returns@AshleyStewart.com, you may also call our Customer Service Department at Toll free 866-284-0424 or 717-522-4389.
How can I change or cancel an existing order?
An order can be cancelled if it is in "Approved" status. Orders that are "Printed" or "Shipped" cannot be cancelled. We apologize for any inconvenience that this may cause. If you wish to cancel a Pending order, please call Customer Service at 866-284-0424 or 717-522-4389.
We rely on a heavily automated process to provide you with the fastest service possible. Due to this automation, we are unable to make changes to an order after the order has been printed. We apologize for any inconvenience that this may cause.
Is your site secure? Why do I not see the security lock symbol? Is my information kept private?
eFashion Solutions guarantees that every transaction you make at www.AshleyStewart.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on this website.
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Websites powered by eFashion Solutions are registered members of veriSign, the leading provider of Internet trust services, including authentication, validation and payment. The security lock symbol appears only at the credit card entry stage of the checkout process.
What are your shipping rates?
All shipping rates are based on the weight of your items, the dimensions of the packages and the location of your shipping address. Exact prices are not known until you reach the shipping section of your check out process.
What forms of payment do you accept? Can I pay by personal check or money order?
We accept Visa, Master Card, Discover Card, American Express, Debit / Check cards, Ashley Stewart Credit Card, and Ashley Stewart Gift Cards. Sorry, we do not accept personal checks, money orders, cash, or cash-on-delivery (C.O.D.).
How do I use my Gift Card online? Can it be used in retail stores?
At this time, gift cards can be used in store only.
Protect your Gift Card. Your gift card should be treated like cash. If lost, damaged, used without your permission, or stolen, it will not be replaced. The available balance will be applied toward your purchase. This card can be used to purchase merchandise only. It may not be used to purchase other gift cards, redeemed for cash (except where the balance on the card is less than $5), or for payment of Ashley Stewart Credit Card balances. After 24 consecutive months of non-use, a service charge of $2 per month will be deducted from the remaining balance. As long as a balance remains, the funds making up such balance shall not expire. No variance from these terms and conditions will be allowed except in those states where legally required. For balance inquiry and all other information or questions, call 1-888-716-5803.
When Will I Be Billed For My Order?
You will be billed for your order after the order ships from our fulfillment center.
My credit card was declined, but the charge is showing on my credit card. What happened?
If your order was declined during the checkout process you may see what looks like a "charge" to your credit card if checking your statement online or by phone. YOU HAVE NOT BEEN CHARGED. The "charge" appearing on your credit card is called a pending hold. Pending holds come about because banks and credit card companies hold funds for online transactions while they verify information in order to determine whether or not to approve the transaction. If the transaction was declined by your bank or credit card Company, the hold will come off your statement in accordance with the policies established by your bank or Credit Card Company. If you have any questions about when the hold will come off, please contact your bank or credit card company directly.
PLEASE NOTE: You may receive an error message in the checkout process if your billing information is not exactly how your bank/credit card company has it on file. The message will say "AVS Mis-match: The billing address provided does not match the billing address on file with your credit company". If this happens, use the edit button to edit the billing information you entered previously so that it matches exactly the information your bank or credit card company has on file. Please note that information entered after your billing information such as promotional codes, online store credits, gift card IDs, etc., may have to be re-entered.
For further information about this or any other error message received during the checkout process, please call customer service at 866-284-0424 or 717-522-4389.
Do you ship orders outside of the United States?
YES! We ship to select INTERNATIONAL destinations (see below).
- Shipping options may vary depending on the delivery restrictions in your country. Not all shipping methods may be available.
- Exact shipping prices are unknown until you proceed through the checkout process.
- Additional fees such as taxes, duty, or brokerage may be requested upon delivery or billed in the future from the carrier selected and your local customs department. Ashley Stewart and eFashion Solutions are not responsible for any of these costs.
Please see our shipping options below:
- USPS Standard: Delivery Time = 1-21 business days
- USPS Global Express: Delivery Time = 3-5 business days
Orders weighing OVER 5 pounds:
- ONLY USPS Global Express: Delivery Time = 3-5 business days
We ONLY ship to the following countries:
*Country list is subject to change at any time.
Antigua and Barbuda
Trinidad and Tobago
Heard and McDonald Islands
AUTHORIZATION: International orders may be required to scan proof of cardholder identity in order to prevent credit card fraud. We will contact you by email for additional information upon receipt of your order. For more information, please call our Customer Service Department at 866-284-0424 or 717-522-4389.
Do you ship to military addresses or P.O. Boxes?
YES, we ship to PO Boxes and Military addresses within USPS capabilities!
All packages are shipped via the United States Postal Service (USPS). Sorry, express shipping and tracking capabilities for USPS shipments are not available at this time.
Military Deliveries within the Continental US and Internationally:
PLEASE NOTE: The average delivery time is 7 to 21 business days, depending on the method selected.
You must select "United States" as your country, enter APO or FPO as your city and select AP - Armed Forces Pacific, AA - Armed Forces Americas (except Canada), or AE - Africa, Canada, Europe, Middle East as your state from the pull down box.
P.O. Box Deliveries within the Continental US and Internationally:
PLEASE NOTE: The average delivery time is 7 to 21 business days.
I just ordered something, but now it's on sale. Do you honor price adjustments?
Yes, we do issue price adjustments for items that go on sale within 14 calendar days of your invoice date. Please have your invoice # ready and contact our Customer Service Department at Toll free 866-284-0424 or 717-522-4389 to see if you are eligible for a price adjustment. Your inquiry must be made within the 14 day window; inquiries made after 14 days will be denied. Price adjustments will not be issued if the item was already marked "SALE" when you purchased it, or if you received a discount on that item by using a promotion code during checkout. Only one price adjustment per item is allowed. We will not issue a second price adjustment on the same item. Price adjustments are not eligible on special promotions, including %'s off (e.g., 25%, 40%, and 50% etc.) and $'s off. Should you be eligible for a price adjustment, we will gladly credit your original form of payment. Depending on your credit card cycle, however, please allow 1-2 cycles for the credit to appear. Our stores are not able to process price adjustments for online orders.
PLEASE NOTE: We do not match prices offered by retail stores (including Ashley Stewart stores) or other retail websites. We only match prices offered on www.AshleyStewart.com.
I just placed my order, but I forgot to use the promotional code/the code didn't process. What should I do?
Once an order is placed, a promotional code cannot be applied. Please call Customer Service at Toll free 866-284-0424 or 717-522-4389 immediately to cancel the order and place a new one using the promotional code. We can place the order for you over the phone, or you can place a new order online. Unfortunately, if your order has already been processed we will not be able to cancel it.
I want to purchase an item that I see online, but you don't have my size/color. Will it be coming back in stock?
We like to keep our inventory fresh and full of the season's newest styles. Therefore, most items are not restocked. If you would like to know whether an item will be restocked, please contact our Customer Service Representatives / Personal Shoppers at Toll free 866-284-0424 or 717-522-4389.
Do any of your products contain lead?
Yes, our handbags, purses, clutch, totes, wallets, belts and footwear do.
WARNING: These products contain lead, a chemical known to the state of California to cause birth defects or other reproductive harm. Do not mouth or chew.
I received my order, but one item was missing, incorrect, or damaged. What happens now?
Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment does not contain all of the items you ordered, please contact Customer Service at Toll free 866-284-0424 or 717-522-4389. An investigation will be conducted to track the package and check for delivery problems.
DO NOT throw away your box; the shipping company may need to see it for the investigation.
How Do I Change My Email Preferences or Account Information?
To change your Email Preferences or Account Information:
- Log in to your account by clicking on the "My Account" located in the top navigation bar.
- Enter your email address and password.
- Click on the "Sign In" button.
- You will now be logged into your account.
- Click on the section you wish to edit.
- Update your new information.
- Click on the "Save" button.
Why can't I receive emails?
Some email clients may treat Ashley Stewart mail as spam. To ensure that email from Ashley Stewart is not marked as spam, add our email address (email@example.com) to your email account's address book.
If you are not on our email list already, please click the following link http://membersashleystewart.com/efs/Ashley.do and join.
I forgot my password.
If you forget your password, we can e-mail it to your account's email address. If you would like to do that now, please follow the instructions below:
- Click on "My Account" located in the top navigation bar.
- Directly under the password field is a link that says "Forgot your password?".
- You will be taken to the forgotten password screen, where you will be prompted to enter in your email address.
- Type your email address and click the "Submit" button.
- We will send an email with a temporary password. For security purposes, your original password will be reset by our system.
- Go back to the homepage and continue to shop.
When you're ready to proceed to check out, enter your email address and your new temporary password. You can change your temporary password by clicking on "Edit" under "My Account."
PLEASE NOTE: Your password is case-sensitive.
What is the Wish List used for?
A Wish List is used to save items you that you like or want to purchase at a later time. This can also be used as a form of registry by allowing another registered customer to view your Wish List. This is a perfect way to create a birthday or holiday list to give your friends and family. Follow the instructions below to add items to your Wish List and share the list with family and friends:
- You must be a registered customer to create a Wish List.
- Login to your account. If you do not have an account you can register for one by clicking "My Account" and then proceeding to "Register").
- Navigate through the site to the desired merchandise.
- Click "Add to Wish List" on any product detail page.
- To view your Wish List click "My Account" and enter the appropriate information to log in. Once logged in click "shopping bag" then click "View Wish List"
- To have friends or family view your Wish List:
- Email the list to them directly from the site by navigating to your Wish List (directions above) and entering the email(s), separated by commas, in the appropriate space on that page. This will send them an email with a link to your Wish List.
- You can also simply supply them with your user name (not password) and they can log into their site and view your Wish List by navigating to their own Wish List page, and entering your user name where it states "Other Members Wish Lists". Please note they will need to be a registered customer to do this, if they are not they will need to click "My Account" and register.
The Wish List does not hold inventory. If an item sells out it will be removed from your wish list.
Do you have a catalog?
Ashley Stewart does not have traditional paper catalogs - the shopping experience at Ashley Stewart is exclusively online and in-store.
How do I obtain information regarding career opportunities?
As the leading specialty retailer targeting the fashion-savvy, urban female, we are always looking for talented individuals. At Ashley Stewart, we value and encourage smart, ambitious people, with good business acumen and a love of fashion, to achieve their greatest potential by working with us. If interested, please submit your resume via email. Career information regarding resumes, job postings and student internships may be obtained through the following:
How do I become a model?
Ashley Stewart does not accept unsolicited requests for modeling. All model services are to be obtained through traditional modeling agencies. Please have your modeling agency contact eFS for more information regarding modeling for Ashley Stewart.
Who do I contact regarding business opportunities?
We apologize at this time Ashley Stewart is not accepting business opportunities.
How do I obtain information regarding charity donations to my organization?
We apologize at this time Ashley Stewart is not offering Donations.
How do I report any suspicious, suspected illegal or unethical activity?
Please contact the Ashley Stewart’s confidential Silent Witness Hotline toll-free at 800-338-2327.