Last updated: January 7, 2021
- 1. What Information We Collect
- 2. How we Use your Information and Our Lawful Basis and Why We Collect Information
- 3. When We Disclose Information
- 4. How long Your Information is Retained
- 5. International Transfers to the U.S. and Other Jurisdiction
- 6. Your Rights and Choices
- 7. Privacy of Children Who Visit the Website
- 8. Your Rights in Certain Jurisdictions
- 9. Third Party Content, Links, and Plug-ins
- 10. Data Security
- 11. Changes to this Policy
- 12. Questions/Contact Us
1. What Information We Collect:
Information You Provide
Ashley Stewart collects information from you when you choose to share it with us. This may include when you shop at AshleyStewart.com, register or create an online account with or through the Website, purchase products, request information from us, sign up for newsletters or our email list, enter into sweepstakes or other promotion, fill out a survey, request customer support, or otherwise communicate with or contact us . The information we collect include your name, e-mail address, address or zip code, telephone or mobile number, gender, and birth date.
You may also provide us with certain information in connection with specification transactions:
Create an Account: If you create an online account, we will collect information about your purchases and payment methods, as well as the shipping addresses that you add to your Address Book, in order to make future shopping experiences faster and more convenient, and to provide you with more relevant content and advertising on our Website and on other sites.
Information You Provide When You Make a Purchase . If you make a purchase from us, we collect a payment card number and related financial information (such as CVV, expiration date, and billing address), or other payment information (such as via PayPal), depending on the form of payment you choose. We also may collect your billing and/or shipping address, and any other information that is necessary to provide you with the goods or services you ordered.
Information You Provide When You Apply for an Ashley Stewart Credit Card. If you apply online for an Ashley Stewart credit card, you will be providing your personal information directly to the issuing bank for the Ashley Stewart credit card. However, your name, address, phone number, birth date and credit card account number, as well as any additional information necessary for us to provide you with the bonuses and benefits of an Ashley Stewart credit card, may be provided to us by the card issuer.
Information Automatically Collected
Please note that we automatically collect the following information about you:
Computer or Device. We may automatically collect your IP address or other unique identifier or information from the computer, mobile device, tablet or other device you use to access the Services, including the browser type, device type, operating system, software version, hardware model, and mobile network information, and the domain name from which you accessed the Services.
Usage Information. We gather navigational information about where visitors go on the Website and information about the technical efficiencies of our Website and services (i.e., time to connect to the Website, time to download pages, etc.). This information allows us to see which areas of our Website are most visited and helps us better understand our visitors' experiences at AshleyStewart.com. This helps us improve the quality of the Website by recognizing and delivering more of the features, areas and services our visitors prefer. We may also create and use electronic records to compile statistics about how our visitors collectively interact with our website. This information is also used to provide you with more relevant content and advertising on our Website and on other sites.
Third Party Service Providers. We may use third party service providers to support our Website. Some of these service providers may use technology such as cookies, web beacons, pixel tags, log files, Flash cookies, or HTML5 cookies to receive, collect, and store information.
To learn more about your advertising choices relating to the collection and use of your information, please see the Your Rights section below.
Combination of Data
We may combine the information we collect from or about you, including information you provide to us and information we automatically collect through our Website, as well as information collected offline, across other computers or devices that you may use, and from third party sources.
This information may be used to improve our Website, to personalize your online experience, to tailor our communications with you, to determine the effectiveness of our advertising, and for other internal business purposes (for example, to complete a sale or honor any return policy).
2. How We Use Your Information and Our Lawful Basis
We will have a lawful basis to process your data when:
We need to process your information in order to provide you with the products or service you have requested or to enter into a contract
We have a legitimate interest for processing your data – e.g., for fraud prevention; network and information systems security; data analytics; enhancing modifying or improving our services; identifying usage trends; determining the effectiveness of promotional campaigns; and advertising personalization of the service using data to make it easier and faster for you to place orders;
You have consented to such processing; or
We are required to do this by law (for example, where it is necessary to retain it in connection with potential litigation).
We may use the information we collect from and about you for a variety of business purposes, including the following:
To validate, confirm, verify, deliver, install, and track your order (including to process payment card transactions, arrange for shipping, handle returns and refunds, and contact you about your orders, including by telephone), provided support and responding to questions from customers and Website visitors, and learn about customers' needs
To enhance your online shopping experience, including as a way to recognize you and welcome you to the Website
To review the usage and operations of our Website, develop new products or services, and conduct analysis to enhance or improve our content, products, and services
To provide you with customized Website content, targeted offers, and advertising on the Site, via email or text message, or across other websites, mobile applications, social media or online services
To contact you with information, newsletters and promotional materials from Ashley Stewart or on behalf of our partners and affiliates, or for research or informational purposes
To use your data in an aggregated non-specific format for analytical and demographic purposes (this processing may involve profiling - for example to suggest products to you based on your search history, or the search history of other visitors that viewed similar product)
To protect the security or integrity of the Website and our business, such as by protecting against and preventing fraud, unauthorized transactions, claims and other liabilities, and managing risk exposure, including by identifying potential hackers and other unauthorized users
To use and disclose your credit/debit card information only to process payments and prevent fraud
If you have an Ashley Stewart credit card, the information we receive from the issuer of the Ashley Stewart credit card is used by us to deliver information about our products to you and to provide you with the bonuses and benefits of an Ashley Stewart credit card, such as contacting you about upcoming in-store promotions and sending you a mailing during your birthday month
For other purposes disclosed at the time you provide your information or otherwise with your consent
3.When We Disclose Information
We may share your information with the following categories of recipients:
- Select Third Parties: We also may use select third parties to help us provide new or better products and services to you.
- Sale or Transfer of Business or Assets: We may disclose information about you if there is a sale of all or part of our business, or if we go through a reorganization or merger.
- Aggregate or Anonymous Non-Personal Information: We may also share aggregate, anonymous, or de-identified non-personal information with third parties for their marketing or analytics uses.
- Other: We also may share your information as disclosed to you at the time of collection
4. How Long Your Information is Retained
We’ll hold on to your information for as long as you have your account, or as long as is needed to be able to provide the services to you, or (in the case of any contact you may have with our Customer Care team) for as long as is necessary to provide support-related reporting and trend analysis only.
If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our terms and conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.
5. International Transfers to the United States and Other Jurisdictions
This Site is governed by and operated in, and in accordance with the laws of the, United States, and are intended for the enjoyment of residents of the United States. Given that we are an international business, our use of your information necessarily involves the transmission of data on an international basis.
If you are located in the European Union, Canada or elsewhere outside of the United States, please be aware that information we collect may be transferred to and processed in the United States, where data protection laws may be less stringent than in the country where you live. When applicable, we only transfer your personal data subject to suitable safeguards being in place; through the use of approved standard EU Model Clauses or to companies who are Privacy Shield certified . We also make sure that any such transfers are conducted in accordance with applicable data protection laws. To find out more about how we safeguard your information (including obtaining a copy of such safeguards) in relation to transfers outside the EEA, please contact us via the details provided in the “Contact Us” section below.
6. Your Rights and Choices
Cookies, Tracking Options, and California Do Not Track Disclosures
Certain parts of our Website requires cookies. You are free to set your Internet browser device system settings to limit certain tracking or to decline cookies, but by doing so, you may not be able to use certain features on the Site or take full advantage of all of our offerings. Please refer to your Web browser’s or operating system’s website or “Help” section for more information on how to delete and/or disable your browser or operating system from receiving cookies or controlling your tracking preferences
Our system may not respond to Do Not Track requests or headers from some or all browsers. We also work with third-party companies that use tracking technologies to serve advertisements on our behalf across the Internet. These companies may collect information about your visits to our Website and your interaction with our advertising and other communications. If you would like more information about this practice and to know your choices about not having your information used by these companies, please visit http://www.networkadvertising.org/choices/
If you do not wish to receive e-mails about special offers, new fashion trends, contests and other promotions from AshleyStewart.com, click the unsubscribe link at the bottom of our emails, or modify your account settings by going to the “Welcome Login” link at the top of our website, log-in to your account and then change your settings to indicate that you do not want to receive emails and other promotional materials.
Updating Your Information
We prefer to keep your personal information accurate and up-to-date. If you would like to change your contact information, please go to My Account, and log in with your email address and password, or call us toll free at 1-844-327-4539, Monday through Friday, 9 AM – 7 PM EST.
You may have other rights depending on where you live. Please see below for additional jurisdictional specific disclosures.
7. Privacy of Children Who Visit the Web Site
8. Your Rights in Certain Jurisdictions
The European Union and the united Kingdom
If you live in the European Economic Area (EEA) or the United Kingdom, you have a number of rights when it comes to your personal data. If you wish to exercise these rights with regards to your personal data that we hold, please contact us using our privacy request form, click here . Further information and advice about your rights can be obtained from the data protection regulator in your country. These rights include:
- The right to be informed about how your personal data is being used (like this notice!)
- The right to access the personal data we hold about you
- The right to request the correction of inaccurate personal information we hold about you
- You have the right to ‘block’ or suppress further use of your information. When processing is restricted, we can still store your information, but may not use it further.
- We keep lists of people who have asked for further use of their information to be ‘blocked’ to make sure the restriction is respected in future
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances
- The right to request that we transfer or port elements of your data either to you or another service provider
- If you have given your consent to anything we do with your personal data, you have the right to withdraw your consent at any time; and
- You also have the right to lodge a complaint about the way we handle or process your personal data with your national data protection regulator .
To make these requests with Ashley Stewart, please submit a request using our privacy request form, click here.
Your California Privacy Rights:
California law permits residents of California to request certain details about how their personal information is shared with third parties or affiliated companies for direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at: CCPA@ashleystewart.com. You must put the statement “Your California Privacy Rights” in the subject field. We are not responsible for notices that are not properly labeled or sent, or for those that do not have complete information.
California residents may also take advantage of the following rights:
|Statutory category of personal information (PI) (Cal. Civ. Code § 1798.140)
|PI we collect in this category (See Personal information we collect above for description)
|Source of PI
|Business/ commercial purpose for collection
|Categories of third parties to whom we “disclose” PI for a business purpose
|Identifiers (other than online identifiers)
|California Customer Records (as defined in California Civil Code section 1798.80)
|Internet or Network Information
|May be derived from your:
|Professional or Employment Information
|Photos and videos
Access Categories of Information
You may request the following information about how we have collected and used your personal information during the past 12 months::
- The categories of personal information we have collected about you;.
- The categories of sources from which we collected the personal information;
- The business or commercial purpose for collecting or selling the personal information;
- The categories of third parties with whom we share the personal information;
- The specific information related to you that we collected or processed;
- The categories of personal information that we sold or disclosed for a business purpose; and
- The categories of third parties to whom the personal information was sold or disclosed for a business purpose.
You may exercise any of these choices by sending an email to CCPA@ashleystewart.com or using this form, click here. Please note that most of your personal information can be accessed directly through your user account.
You can directly delete most information we have about you through your account. You can also request to delete information we have about you by sending an email to CCPA@ashleystewart.com or using our form, click here.
Opt-out of sales
We use services that help deliver interest-based ads to you, which enable us to provide the Services and relevant offers to you.
Our use of these services may be classified under the CCPA as a “sale” of your personal information to the advertising partners that provide the services because they collect information from our users to help them serve ads more likely to interest you.
You can request to opt-out of this “sale” of your personal information by clicking on the “Do Not Sell My Personal Information” link, where you will find instructions on opting out of the use of your information for interest-based advertising.
Requests by authorized agents.
Your authorized agent may make a request for information, access, and deletion on your behalf upon our verification of the agent’s identity and our receipt of a copy of valid power of attorney given to your authorized agent pursuant to California Probate Code Sections 4000-4465. If you have not provided your agent with such a power of attorney, you must provide your agent signed permission to exercise your CCPA rights on your behalf, provide the information we request to verify your identity, and provide us with written confirmation that you have given the authorized agent permission to submit the request. Authorized agents are required by California law to implement and maintain reasonable security procedures and practices to protect their clients’ information.
Verifying requests for information, access, and deletion.
We will need to verify your identity to process your information, access and deletion requests and reserve the right to confirm your California residency.
You do not need to create an account with us to exercise your opt-out rights. We will only use personal information provided in an opt-out request to review and comply with the request.
Shine the light.
Under California’s Shine the Light law (California Civil Code Section 1798.83), California users of our Services may ask us to provide the names of third parties to which they have disclosed certain personal information (as defined under the Shine the Light law) during the preceding calendar year for their own direct marketing purposes and the categories of personal information disclosed. You may send us requests for this information to 150 Meadowlands Parkway, Suite 403, Secaucus, NJ 07094. In your request, you must include the statement “Shine the Light Request,” and provide your first and last name and mailing address and certify that you are a California resident. We reserve the right to require additional information to confirm your identity and California residency. Please note that we will not accept requests via telephone, email, or facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
9. Third-Party Content, Links, and Plug-Ins
For your convenience, the Website may contain links to other websites. Ashley Stewart is not responsible for the privacy practices, advertising, products, or the content of such other websites. None of the links should be deemed to imply that Ashley Stewart endorses or has any affiliation with the links.
10. Data Security
Ashley Stewart believes in providing a safe and secure experience for all of our online visitors. To that end, we have implemented security measures at AshleyStewart.com to protect the information we have collected at the Website. For example, we limit access to your personal information to select employees and others with a valid business need for the information. In addition, we hold our employees responsible for upholding our privacy standards.
We maintain reasonable physical and electronic safeguards designed to limit unauthorized access to your personally identifiable information, and to protect you against the criminal misuse of that information.
We use data encryption technology when transferring and receiving your personal information. For example, in your transactions submitted by you through the Website, a solid key icon or a locked padlock icon at the lower portion of your Web browser window confirms the site is secured through Secure Sockets Layer (SSL). Pages requesting personal information should always have one of these icons. You can also confirm your data is being encrypted by looking at the URL line of your browser (the place where you type Website addresses). When accessing a secure server, the site address will change from "http" to "https".
While we use the foregoing security measures to protect your information, please note that no data transmitted over the Internet or stored and utilized for business purposes can be guaranteed to be completely secure. No security measures are perfect or impenetrable. We cannot guarantee that only authorized persons will view your information. We cannot ensure that information you share on the Website will not become publicly available. You can reduce these risks by using common sense security practices such as choosing a strong password, using different passwords for different services, and using up to date antivirus software
12. Questions/Contact US