ACCOUNT SETTINGS

1. How do I change my email preferences or account information?
Sign in to your account. From your customer dashboard, you can edit your email preferences in the “Personal Data” section. Additional account information can be changed by clicking on the appropriate menu items on the customer dashboard.

2. I’m not receiving Ashley Stewart emails, my birthday promo code, or Diva Dollars. What happened?
If you are not yet on our email list, click here to join. To ensure delivery to your inbox, be sure to add noreply@ashleystewart.com to your address book. If you have opted out of receiving marketing emails, we cannot send you these messages.

3. I forgot my password. Can I update or change my password?
Request a password reset by selecting "SIGN IN" in the menu at the top of the page and clicking on the link that says, “Forgot Your Password?” Follow the prompts to enter your email address and we will send an email with instructions for resetting your password. Please Note: Passwords are case-sensitive.

TEXT MESSAGES

1. What is the Ashley Stewart Mobile Messaging Program?
By signing up, you agree to receive recurring automated promotional and personalized marketing text messages (e.g., cart reminders) to the mobile telephone number you provided. Consent is not a condition of any purchase. Message frequency will vary. By receiving text messages from Ashley Stewart, you also agree to the Ashley Stewart Terms of Use and the Ashley Stewart Privacy Policy . Message and data rates may apply.

2. How do I opt out?
Text the keyword “STOP” to 28789 to cancel. You will receive one additional message confirming your request has been processed. Our text message platform may not recognize or respond to unsubscribe requests that do not include the “STOP” keyword command and agree that Ashley Stewart, its affiliates, and service providers have no liability for failing to honor such requests. If you unsubscribe from one of our text message programs, you may continue to receive text messages from Ashley Stewart through other programs you have joined until you separately unsubscribe from those programs. You must opt out of each program you have joined.

3. Do I have to submit my birthday, name, or email to get offers?
This information is not required. If you choose to share this information, you will get extra perks like Birthday Savings and special announcements. Text your birth month to 28789 after opting in to receive these perks. The following birth month formats are accepted: “1,” “JAN,” or “JANUARY” for January.

4. I opted in, but I did not get a coupon code.
If you received a message indicating that you have already opted in, you are not eligible for another discount. You may only become eligible once for any specific campaign. For additional assistance, visit https://www.vibes.com/help and submit a form with details about your problem.

1. How do I place an order?
Order online using our simple and secure checkout process.

2. When will my order be processed? When will I receive my order?
Most orders placed Monday through Friday before 2 p.m. (ET) will be processed within two business days. Flash Sale orders may require additional days for processing. Holidays and weekends may impact delivery times. For more information regarding shipping times, please see our Shipping/Tracking section.

3. An item I want is out of stock. Will it be restocked?
To keep our inventory fresh, most items are not restocked to make room for new merchandise. To check the restocking status of an item, please continue to visit AshleyStewart.com.

4. Can I edit or cancel an order?
Yes, you may cancel your entire order but you will not be able to make any changes. Please note this must be completed within 30 minutes of placing it. To cancel your order please have your order number available and call us at 800-376-0581.

5. Do you honor price adjustments or match retail store prices?
Price adjustments will not be made for online purchases. We aim to have consistent pricing throughout our website and stores. However, we occasionally offer web-exclusive promotions. Pricing offered during "Flash Sales" is limited to the indicated hours. We do not match prices offered at Ashley Stewart retail stores or on other retail websites.

What forms of payment do you accept online?
We accept the Ashley Stewart Credit Card, Visa, MasterCard, Discover, American Express, Apple Pay, Afterpay, Shop Pay, Amazon Pay, GPay, PayPal, and Ashley Stewart Gift Cards.

1. When will I be charged for my purchase?
Your card will be charged as soon as your order is confirmed.

2. My credit card was declined but a charge is showing on my credit card. What happened?
If your order was declined during the checkout process, you may have a pending hold or authorization on your credit card statement. If a transaction is declined, a hold will be removed from your statement in accordance with the policies established by your bank or credit card company. Contact your bank or credit card company for more details.

You may receive an error message that says, "AVS Mis-match: The billing address provided does not match the billing address on file with your credit company." If this happens, update your billing information so that it matches the information your bank or credit card company has on file. Please note that promotional codes, online store credits, etc., may have to be re-entered if this occurs.

3. How do I apply for an Ashley Stewart Credit Card?
Apply online or call (800) 376-0581.

GIFT CARDS

Please note gift card functionality is temporarily unavailable. For purchases and redemption of gift cards, please check back or send us an email by clicking here and we will let you know when it is available. Thank you for your patience.

1. Where can I purchase a gift card?
Physical gift cards can only be purchased in stores.

AFTERPAY

1. What are Installments by Afterpay?
Installments by Afterpay allow you to make purchases now and pay in four installments every two weeks without any interest. First-time customers will need to register with Afterpay and provide payment details. Returning customers can simply sign in to make a purchase. All items in your shopping bag must be eligible for Installments by Afterpay. A minimum purchase amount may apply and you must meet additional eligibility requirements to qualify.

2. Where can I use Installments by Afterpay? What products are eligible? Is there a limit to how much I can spend?
Installments by Afterpay can only be applied to purchases made on AshleyStewart.com. Afterpay is not available on purchases of gift cards. Transaction value limits may apply.

3. Can I use Installments by Afterpay if I’m an international customer?
Customers with international billing addresses, shipping addresses, or phone numbers are not able to use Afterpay.

4. How does the payment schedule work? What if I can't pay an Afterpay installment?
Customers make their first payment at the time of purchase and are charged the remaining three payments every two weeks. You can make additional payments before your scheduled billing date through your Afterpay account. Late fees may apply for missed payments. Learn more about Afterpay Payments.

5. How do I return or exchange an item purchased using Installments by Afterpay?
Ensure your return or exchange meets our Return Policy . Afterpay purchases can be mailed back to the warehouse or returned to Ashley Stewart retail stores. In store, customers must use the Afterpay App and select return at the store option. Afterpay will be notified of your return and will process the appropriate refunds.

6. Where can I find out more about Afterpay?
Visit the Afterpay website for FAQs, terms, the Installment Agreement, and Afterpay’s Privacy Policy . Contact Afterpay with questions about your account or by emailing info@afterpay.com.

1. When will my order be processed?
Most orders placed Monday through Saturday before 2 p.m. (ET) will be processed within two business days. Flash Sale orders may require additional days for processing. Holidays and weekends may impact delivery times.

2. How will my order be shipped? What are the rates for domestic shipping?
Orders are shipped via United Parcel Service (UPS), FedEx, or a similar carrier. Orders shipping domestically generally use a flat rate regardless of the amount of merchandise you purchase and will not vary based on distance, only by the speed of service. Standard, Priority, and Express Shipping: Delivered Monday through Saturday excluding holidays . Saturday delivery may vary by location and carrier availability. Orders shipped outside of the continental United States may require extra transit time. Domestic shipping rates to physical addresses and PO Boxes provided by the U.S. Postal Service are determined based on the table below. Rates for packages sent to APO/FPO addresses are determined by the address and package weight elements.

Service Level (48 Mainland States)	Flat Rate*
Economy delivery in 3-7 business days, excluding holidays on orders placed by 2:00 P.M ET	$9.95
Standard delivery in 2-4 business days, excluding holidays on orders placed by 2:00 P.M ET. This shipping method requires a signature.	$12.95
Express delivery in 1-3 business days, excluding holidays on orders placed by 2:00 P.M ET.	$28.00

Service Level (Alaska, Hawaii).	Flat Rate*
Standard delivery typically within 8-10 days business days, excluding holidays.  Flash Sales may require an additional 1 - 2 days.	$14.95
Priority delivery typically within 4-6 days business days, excluding holidays. Flash Sales may require an additional 1 - 2 days.	$20.95
Express Delivery is not available at this time.	N/A

Service Level (APO/FPO/DPO & Other US Territories – Guam, Puerto Rico, USVI, etc.)
Standard delivery typically within 8-10 business days, excluding holidays. Flash Sales may require an additional 1 - 2 days.	Starts at $14.95***
Priority Delivery is not available at this time.	N/A
Express Delivery is not available at this time.	N/A

* Flat rate pricing applies for packages up to 50 lbs. and with dimensions less than 130 inches. Shipping for large packages will be calculated separately based on weight, size, and delivery location.
** Express Shipping typically arrives within two to three business days (i.e., if submitted on Saturday or Sunday, the order will ship on Monday and arrive by Wednesday). Flash Sale orders may require additional days for processing due to order volume at our warehouse.
*** Shipping costs may vary. Your rate will be calculated at checkout.

3. Can I track the status of my order?
Order tracking varies based on the shipping carrier and destination. If your order is being shipped to an address within the United States, your shipping confirmation email will include a tracking number. To check the status of your order, visit our tracking page here. If you didn’t receive an order confirmation email, shipping confirmation, or haven’t received your order by the expected delivery date, please check your Spam or Junk Mail folder or please send us an email at customerfeedback@ashleystewart.com for assistance. We may require proof of identity for delivery in certain circumstances. If additional proof of identity is required, we will contact you. Carriers for international orders do not currently provide tracking numbers. However, you will receive an estimated delivery time in your shipping confirmation email. Please Note: Customer service representatives are not able to trace international shipments until the expected delivery window has been exceeded.

4. Do you ship to military addresses or P.O. Boxes?
We ship to PO Boxes and military addresses (APO/FPO/DPO) within U.S. Postal Service capabilities. We do not currently offer priority or express shipping for these shipments. Please Note: The average delivery time for military deliveries is 7 to 21 business days, depending on the selected shipping method. For international military shipments, select "United States" as your country, enter APO or FPO as your city and select AP - Armed Forces Pacific, AA - Armed Forces Americas (except Canada), or AE - Africa, Canada, Europe, Middle East as your state from the drop-down menu.

Please note our "Buy Online, Pick Up In Store" option is temporarily unavailable while we improve the experience. You can still place an order for direct shipping to your location. If you need any assistance, feel free to call us at 844-327-4539

1. When will I be charged for my purchase?
Your card will be charged as soon as your order is confirmed.

2. Can I cancel an order once it is placed?
Check that your return or exchange meets our Return Policy. If your order has not yet been fulfilled, contact Customer Service for assistance. If your order has already been fulfilled by the store, you will need to process your return at the store in person or via phone. An associate will need your payment information when making a return via phone. For your security, your credit card number will be entered directly into the system for verification, but never written down.

3. Can someone else pick up my order?
When you are contacted regarding pickup, please specify who will be picking up the order. The person picking up the order must show their ID for verification.

4. What if something is missing from my order?
Please let us know. We will retrieve a duplicate item or immediately process a refund.

Returns & Exchanges

Returns Policy

Returns by Mail

Returning to a Store

We are excited to announce that we are now shipping to select international destinations. This includes the following countries:

• Bahamas
• Barbados
• Bermuda
• Canada
• Jamaica
• Mexico
• Trinidad & Tobago

Stay tuned as we will continue to add more countries.

1. How do I checkout when shipping to an international location? In checkout, simply select the desired destination in the shipping country dropdown and proceed to the next step in checkout.

2. What are the shipping fees? Shipping fees vary by country and are calculated based on the shipping destination. The exact shipping cost will be calculated and displayed at checkout before you confirm your order. This fee will include shipping and duties & taxes. Orders are usually shipped within 1-2 business days and delivery varies based on your country. Please note, we are unable to deliver to International Post Office (PO) box addresses.

3. What are the duties & taxes? These will be included in your shipping cost. Your total order amount will include duties, taxes, and customs fees associated with your order.

4. What is the return policy? For international orders, please note that returns and exchanges are not accepted. We encourage you to carefully review your order before completing your purchase. If you have any questions or need assistance, feel free to contact our customer support team by clicking here.

1. California Proposition 65
California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. The general Proposition 65 notice is as follows:

WARNING: This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Do not put in mouth or chew and keep items away from children.

2. How do I obtain information regarding career opportunities?
We’re an energetic and diverse team that believes that work should be collaborative, growth-minded, and fun. Join our team as we continue to rewrite what it means to be a fashionable woman.

3. How do I become a model?
Post your pictures using #AshleyStewart or @byashleystewart for a chance to be featured on our social media platforms. We also hold modeling contests in some of our stores. Information on contests is posted on our Facebook page.

4. How do I report any suspicious, suspected illegal, or unethical activity?
Please contact the confidential Silent Witness Hotline toll-free at (800) 338-2327.

5. Is your site secure? Is my information kept private?
AshleyStewart.com purchases are backed by our Safe Shopping Guarantee. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on this website. Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts personal information including your credit card number, name, and address. Our website is a registered member of veriSign, the leading provider of internet trust services, including authentication, validation, and payment. The security lock symbol appears only at the credit card entry stage of the checkout process.