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Ashley Stewart uses a simple and secure checkout process for quick, easy purchasing. Select the item on any product page and then select and indicate the size, color and quantity for each item. Next, click on “Add to Bag”. At any time you can just click on the “MY BAG” icon on the upper right corner of your screen to checkout. Follow the steps and enter the information needed to complete the checkout process.
If you already have an Ashley Stewart account, go to "Welcome: LogIn/Register" to enter your email address and password, and click “Sign In”.
If you do not have an Ashley Stewart account, you will be given the option to create an Ashley Stewart account, which will allow you to view your order status, edit email preferences, and much more.
We also have a team of customer service representatives ready to take your order by phone. To protect your security, we do not accept orders via email. To place an order now, call Customer Service toll-free in the US at 844-327-4539 or 605-271-6130 (International calls). Our Call Center will be closed on Thanksgiving, Christmas Eve and Christmas, as well as most Sundays. We do close at 5:00 pm on New Years' Eve.
The method of tracking an order varies according to where and how the package was sent. After placing an order on AshleyStewart.com, you will receive an order confirmation email, which indicates the merchandise you purchased and the amount you will be charged once the item has shipped.
You will also receive a second email once your order has actually shipped from our fulfillment center. If the order is being shipped to a domestic US address, this second email will include a tracking number and other details that will let you determine the progress of your order.
If the order was to an international address, our carriers do not currently provide similar tracking.The second email will indicate the expected delivery time that it will take for the package to arrive at the shipping destination. If you haven’t received the package by that date, or if you don’t receive these two emails or you would like further information, please contact one of our personal shoppers at 844-327-4539 or 605-271-6130 (International Calls) for assistance.
Please Note: Our customer service representatives will not be able to track or trace any international shipments until the delivery window expected for a shipment has exceeded.
Provided that all authorization criteria have been met and the order is approved, all orders placed Monday - Friday before 2pm EST will be processed and shipped the same business day. Otherwise, the order will be shipped the following business day. If you place your order through our website on a holiday or weekend day, the order will be processed the next business day.
We do not ship or deliver on weekends or holidays*. Delivery varies by service level as follows: Standard Shipping packages will be delivered on Saturdays but not on Sunday or Holidays; Priority and Express shipped packages will not be delivered on Weekends or Holidays*.
For your protection, we may require proof of identity in the event of the following:
These situations may delay our processing of your order. If additional proof of identity is required, we will contact you. Reasons for requesting proof of identity are subject to change at any time.
* - Holidays include: Christmas, Thanksgiving, New Year's Day, Easter, Independence Day, Labor Day, and Martin Luther King's Birthday.
You can return most items purchased on AshleyStewart.com to our retail stores or to our E-commerce Warehouse. “Web Exclusive” items, items purchased using PayPal, or sold through Amazon.com can only be returned to our Warehouse and will not be accepted as returns in our retail stores.
Items being returned to our Warehouse should be returned to our on-line store distribution center at: Ashley Stewart Warehouse, 300 Nixon Lane Edison, NJ 08837 USA. Please see the back of your order form that was received with your shipment for complete return instructions.
Items purchased in our retail stores cannot be returned to AshleyStewart.com and need to be returned to any local Ashley Stewart store.
If you wish to return an on-line purchase to a store, please bring with you a copy of your invoice in order to receive the correct refund. If you do not provide a copy of your invoice the store will only issue a store credit for the lowest known selling price of the item.
Your satisfaction is our goal. If you are not satisfied with the items purchased, you may return them for a refund of the purchase price only. Shipping fees or taxes will not be reimbursed. Customers are responsible for all outbound and return shipping costs. Exceptions to this policy will be made for defective items only. In the event of defective merchandise, or a shipment of the wrong item, Ashley Stewart will reimburse the customer for the cost of shipping the merchandise back. In order to receive a reimbursement for the shipping fees back to AshleyStewart.com, customers MUST ship the merchandise back either standard mail or other GROUND shipping services. If any other methods are used (Next day, 2nd day, 3 day, etc) shipping costs will not be reimbursed even in the event of damaged or wrong shipped merchandise.
The address for returns to our on-line fulfillment center is: Ashley Stewart Warehouse, 300 Nixon Lane Edison, NJ 08837 USA.
Please Note: For International orders, Ashley Stewart does not reimburse for Customs/Duties/Tariffs paid.
Check Your Email: We will send you an email once your return has been received at our fulfillment center and processed and the proper account is credited. You should expect the credit to be processed within 10-14 business days after we have received your return and should appear on your credit card statement within 1-2 billing cycles.
Returns will be processed within 14 business days from the date we receive your return package at our returns facility.
If you no longer have a copy of your invoice or the Return/Exchange Form and wish to obtain one, please click here to print or request one by email. You may also call our Customer Service Department toll-free in the US on 844-327-4539 or 605-271-6130 (International Calls).
We like to keep our inventory fresh and full of the season's newest styles. Therefore, most items are not restocked. If you would like to know whether an item will be restocked, please contact our Customer Service Representatives at toll-free in the US at 844-327-4539 or 605-271-6130 (International Calls).
Once an order is placed, a promotional code cannot be applied. Please call Customer Service at toll-free in the US at 844-327-4539 or 605-271-6130 (International Calls).
All packages are shipped via the United States Postal Service (USPS), FedEx or other similar carriers.
International shipments are delivered by local postal authorities in most cases.
Shipping rates are determined based on where you are shipping the merchandise and the speed of service selected (i.e. – Standard, Priority or Express). Rates for domestic shipments are generally a flat rate regardless of the amount of your merchandise purchase and will not vary based on distance, only by speed of service.
Our domestic shipping rates can be determined from the table below (this includes shipping to physical addresses and P.O. Boxes provided through the US Postal Service. Rates for packages sent to APO/FPO addresses are rated based on address and package weight elements.):
* Flat rate pricing applies for packages up to 70 lbs and with dimensions in length and girth < 130 inches. Shipping for packages above these amounts will be calculated separately based on weight, size and delivery location.
** Express Shipping typically arrives within two business days. i.e. if submitted on Saturday or Sunday, the order will ship on Monday and arrive Tuesday.
*** Shipping costs may vary. Rate will be calculated upon checkout.
See the next section for international shipping information.
Yes! We ship to select international destinations and US Territories (see below).
Please see our shipping options below:
We ship to the following foreign countries*:
Countries By Region:
Latin and South America
Middle East & Africa
Authorization: International orders may be required to scan proof of cardholder identity in order to prevent credit card fraud. We will contact you by email for additional information upon receipt of your order. For more information, please call our Customer Service Department toll-free in the US at 844-327-4539 or 605-271-6130 (International calls).
* Country list is subject to change at any time.
Problems with Credit Card approvals may be a result of:
Yes! We ship to PO Boxes and Military addresses (APO/FPO/DPO addresses) within USPS capabilities.
Sorry, but we cannot offer priority or express shipping for these shipments at this time.
Please note: The average delivery time is 3 to 21 business days, depending on the method selected. You must select "United States" as your country, enter APO or FPO as your city and select AP - Armed Forces Pacific, AA - Armed Forces Americas (except Canada), or AE - Africa, Canada, Europe, Middle East as your state from the pull down box.
Please Note: The average delivery time is 7 to 21 business days.
We accept the following payment types:
Sorry, we do not accept personal checks, money orders, cash, or cash-on-delivery (C.O.D.).
At this time, gift cards can be purchased and used in our local stores only.
Protect your Gift Card. Your gift card should be treated like cash. If lost, damaged, used without your permission, or stolen, it will not be replaced. The available balance will be applied toward your purchase. This card can be used to purchase merchandise only. It may not be used to purchase other gift cards, redeemed for cash (except where the balance on the card is less than $5), or for payment of Ashley Stewart Credit Card balances. After 24 consecutive months of non-use, a service charge of $2 per month will be deducted from the remaining balance. As long as a balance remains, the funds making up such balance shall not expire. No variance from these terms and conditions will be allowed except in those states where legally required. For balance inquiry and all other information or questions, call 1-888-716-5803
You will be billed for your order when the order ships from our fulfillment center.
If your order was declined during the checkout process, you may see what looks like a "charge" on your credit card statement. You have not been charged. The "charge" appearing on your credit card is called a pending hold or authorization. Pending holds come about because banks and credit card companies hold funds for on-line transactions while they verify information in order to determine whether or not to approve the transaction. If the transaction was declined by your bank or credit card Company, the hold will come off your statement in accordance with the policies established by your bank or Credit Card Company. If you have any questions about when the hold will come off, please contact your bank or credit card company directly.
Please Note: You may receive an error message in the checkout process if your billing information is not exactly how your bank/credit card company has it on file. The message will say "AVS Mis-match: The billing address provided does not match the billing address on file with your credit company". If this happens, use the edit button to edit the billing information you entered previously so that it matches exactly the information your bank or credit card company has on file. Please note that information entered after your billing information such as promotional codes, online store credits, etc., may have to be re-entered.
For further information about this or any other error message received during the checkout process, please call customer service at 844-327-4539 or 605-271-6130.
No, price adjustments will not be honored for online purchases. We aim to have consistent pricing throughout our website and stores. However, we do offer special promotions that are exclusive to our website. Frequent "Flash Sales" have pricing that is limited to only the indicated hours.
We do not match prices offered by retail stores (including Ashley Stewart stores) or other retail websites.
In the event of a missing item, it is possible the item was out of stock when the order was picked for shipping. Upon shipment of your order, we will send an Out of Stock Notification via email if one or more items on your order are out of stock. If you did not receive an Out of Stock Notification and your shipment is missing an item or you received an incorrect or damaged item, please contact Customer Service at Toll free 844-327-4539 or 605-271-6130. In the event of a damaged item, do not throw away your box; the shipping company may need to see it for the investigation.
Please allow 7 business days for the package to be delivered. Please contact Customer Service after that time if you did not receive your order. They can be reached Toll free in the U.S. on 844-327-4539 or 605-271-6130. If your package was shipped domestically, you should have gotten a tracking number on your shipping confirmation email and you can go online yourself to determine if the package is still in transit. If your package is determined to be missing, an investigation will be conducted to track the package and check for delivery problems.
You can apply for our private label credit card online or call (800)-376-0581.
All transactions on Ashley Stewart are safe and every credit card purchase you make at www.AshleyStewart.com is backed by our Safe Shopping Guarantee. This means you pay nothing if unauthorized charges are made to your card as a result of shopping on this website.
Our secure server software (SSL) is the industry standard and is among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Our website is a registered member of veriSign, the leading provider of Internet trust services, including authentication, validation and payment. The security lock symbol appears only at the credit card entry stage of the checkout process.
Attention California Residents: California's Proposition 65 entitles California consumers to special warnings for products that contain chemicals known to the state of California to cause cancer and birth defects or other reproductive harm if those products expose consumers to such chemicals above certain threshold levels. We care about our customers' safety and hope that the information below helps with your buying decisions. The general Proposition 65 notice is as follows.
WARNING:This product contains chemicals known to the State of California to cause cancer and birth defects or other reproductive harm. Do not put in mouth or chew and keep them away from children.
Ashley Stewart does not have traditional paper catalogs - the shopping experience at Ashley Stewart is exclusively online and in-store.
As the leading specialty retailer targeting fashion-savvy women, we are always looking for talented individuals. At Ashley Stewart, we value and encourage smart, ambitious people, with good business acumen and a love of fashion, to achieve their greatest potential by working with us. If interested, please submit your resume via email. Career information regarding resumes, job postings and student internships may be obtained by emailing firstname.lastname@example.org. Visit our linkedin page to check out career opportunities and learn about company events.
While Ashley Stewart does not accept unsolicited requests for modeling, we encourage you to posts your pictures using #AshleyStewart tag us using @byashleystewart for a chance to be featured on our social media platforms. Additionally, we also hold Model Contests in some of our stores. Information on these contests are posted on our Facebook Events page. All official model services are to be obtained through traditional modeling agencies.
We apologize, at this time Ashley Stewart is not accepting business opportunities.
We may choose to donate for specific charities. When these decisions are made, we will frequently let you know on our Facebook page. We do not accept solicitations for donations.
Please contact the Ashley Stewart’s confidential Silent Witness Hotline toll-free at 800-338-2327.
Signing up to receive our emails is the surest way to get all the great deals we have to offer! Remember, if you have opted out of receiving marketing emails, we cannot send you these messages. Please sign up again for emails at ashleystewart.com to continue to receive our great offers!
If you have any questions or need help with your account, you may contact us by either sending us an email by clicking here, or you may call Customer Service toll-free (from US) on 844-327-4539 (M-F: 9 am - 9 pm EST and Saturdays 10am-4pm EST) or internationally by dialing 605-271-6130